Terms & Conditions
- Aroma Care Online is not responsible for any damage after delivery. In the case of an extreme scenario, please email or call our customer service team.
- Aroma Care Online can accept any return & exchange only in the case if the product is damaged, wrong delivered, or in a replacement case, and the product will be in an unused/intact/sealable and undamaged condition.
- The product should be in its original packaging & with the product invoice.
- Postage & shipping cannot be refunded.
- Returns & exchange appeal is subject to thorough checking and inspection by the Aroma Care Team
- "These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India."
- Damages due to neglect, improper usage or wrong application will not be covered under the exchange/returns policy.
- Once the return/exchange request has been accepted, we will process it within 7 to 21 working days.
- Coupons are not valid on discounted products.
- You cannot club any 2 coupons on the same order.
- Each item can only be exchanged once. No cash refunds are permitted.
- All products once purchased are non-refundable. In general, an item may be eligible for return within 3 days from the date of successful delivery if it fulfils any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories.
- Product packaging not opened, product not used.
What is Aroma Care?
Aroma Care is a skincare brand that offers affordable, effective, and ethical
crafted products. Our formulations are made with natural active
ingredients, cruelty free and vegetarian friendly products guided by
jainology values.
Where is Aroma Care based?
We are proudly based in Jain Colony, Gollapudi, Vijayawada - 521225, India.
How can I contact Aroma Care?
You can reach us via:
📞 Phone: +91 9246666657
✉️ Email: contact@aromacares.com
📍 Address: Jain Colony, Gollapudi, Vijayawada - 521225
Our working hours are 9:00 AM – 5:00 PM every day.
Are Aroma Care products cruelty-free?
Yes, all our products are 100% cruelty-free. We do not test on animals at any stage of product development.
Are your products vegetarian-friendly?
Absolutely! All Aroma Care products are formulated with vegetarian-friendly ingredients, aligning with our ethical values.
Are your products suitable for all skin types?
Our products are designed to cater to a wide range of skin types. However,
we recommend checking the product descriptions or consulting with us if
you have specific concerns.
How can I place an order?
You can browse and purchase our products directly from our website. Simply
add items to your cart, proceed to checkout, and complete your payment.
Do you ship internationally?
Currently, we primarily serve customers within India. However, we are
exploring international shipping options. For inquiries, please contact
us at contact@aromacares.com .
What is your return policy?
Please check our return policy page
How long does delivery take?
Delivery typically takes 3–7 business days within India, depending on your
location. You’ll receive tracking information once your order is
shipped.